Responsible Gaming

Bonza Casino is committed to encouraging safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits before you play, understand the risks and take a break whenever gambling stops feeling enjoyable.

Bonza Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform managed by Gophoenix Solutions Limited registered in Costa Rica.

Gamble responsibly

Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or method that can predict the outcome of a game. Every bet should be made with money you can afford to lose, without affecting essential expenses, savings or financial commitments. Never gamble with money intended for rent, mortgages, bills, food, education or other necessities.

Before starting a session, decide how much time and money you are comfortable spending. Treat this amount as an entertainment budget rather than an investment. Once your budget or time limit has been reached, stop playing. Do not increase your stake because you are losing, and do not continue playing in an attempt to recover previous losses. Chasing losses can lead to greater financial and emotional harm.

Set a personal spending limit before you play and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit irresponsibly or sell possessions to fund gambling.
Do not view gambling as a reliable source of income.
Keep your account details secure and never allow another person to gamble through your account.
Review your gambling habits regularly and take a break if your behaviour changes.

Responsible gambling also means making informed choices. Read the available game information, understand the relevant rules and check the terms that apply before using a product or feature. If you are unsure about how a game works, do not play until you have enough information to make a considered decision.

Tools to help you stay in control

Account management tools may help you control the amount of time and money you spend. Depending on the features available to you, these may include deposit limits, loss limits, wagering limits, session reminders, time-outs or account closure. Limits should be selected before gambling where possible, and you should not rely on a limit as a substitute for personal judgement.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. A spending or loss limit can help you manage the amount used for gambling. Choose an amount that fits comfortably within your entertainment budget. If a limit is set too high, it may not provide meaningful protection. You should never increase a limit simply because you have reached it.

Time-outs and breaks

A time-out can prevent access to gambling for a selected period and may be useful when you need a short break. Use breaks regularly, particularly if you notice that sessions are becoming longer or more frequent. During a break, remove gambling applications or notifications where appropriate, avoid gambling through other accounts and spend time on activities that do not involve gambling.

Self-exclusion and account closure

If you feel unable to control your gambling, consider self-exclusion or closing your account. Self-exclusion is a stronger step that restricts access for an agreed period or in accordance with the available process. Account closure and self-exclusion requests should be made clearly through the relevant account or support process. Do not open another account or use someone else’s account during an exclusion period.

If you ask for help with gambling control, account restrictions may be applied to support your request. We may ask for information needed to protect your account and apply appropriate restrictions. Any available features, waiting periods and operating conditions will be explained through the relevant process. Rules can vary, so check the information provided before relying on a particular tool.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. It can also involve the amount of time spent gambling, the effect on relationships, changes in mood or difficulty meeting responsibilities. Asking for help early is a positive step and does not require you to wait until a serious problem has developed.

Possible warning signs

Thinking about gambling frequently or finding it difficult to focus on other activities.
Gambling for longer than planned or returning soon after deciding to stop.
Increasing bets to seek the same level of excitement or to recover losses.
Feeling restless, irritable or uncomfortable when trying to cut down.
Hiding gambling, losses or account activity from family, friends or colleagues.
Borrowing money, using credit or missing payments because of gambling.
Selling possessions or using savings to continue playing.
Gambling to escape stress, sadness, boredom or other difficult feelings.
Gambling affecting work, study, sleep, health or personal relationships.
Trying to stop several times without being able to do so.

If any of these signs feel familiar, stop gambling and consider speaking with someone you trust or an independent gambling support service. You can also request a time-out, self-exclusion or account closure. Support is available whether you want to reduce your gambling, stop completely or simply understand your behaviour better.

Financial and personal wellbeing

Gambling-related stress can affect mental health and relationships. Be open with a trusted person if gambling is causing worry, conflict or financial pressure. An independent financial counsellor may help you understand your options if you are dealing with debt or difficulty meeting regular expenses. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area.

Protecting young people and getting help

Gambling is for adults only. People under the applicable legal age must not create an account, deposit funds or use gambling services. Do not share your account with a child or young person, and take reasonable steps to keep devices, passwords and payment methods secure. Parents and guardians should use device controls and account security settings where appropriate, while remembering that these measures do not replace supervision.

Only use your own account and provide accurate information when completing any age or identity checks. Accounts may be restricted or closed where information is incomplete, inaccurate or inconsistent with applicable requirements. If you believe a young person has accessed a gambling account, stop access and raise the matter through the available support process as soon as possible.

If gambling is causing concern, help is available from independent gambling counselling and support services across Australia. These services can provide confidential information, practical strategies and support for affected family members as well as people who gamble. You may also speak with a qualified health professional, financial counsellor or trusted person. You do not need to manage the situation alone.

For questions about account limits, time-outs, self-exclusion or account closure, use the support options available on this website. We will handle responsible gambling enquiries carefully and may provide information about the steps available to help you reduce or stop gambling. Bonza Casino cannot remove the personal risks associated with gambling, so please make choices that protect your financial, physical and emotional wellbeing.

By choosing to gamble, you accept that outcomes are uncertain and losses are possible. Stay within your limits, take regular breaks and seek support early if gambling is no longer enjoyable or manageable.