Betting Rules

These Betting Rules explain the general conditions that apply when you use Bonza Casino to place wagers or play online casino games. They should be read together with any applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and game-specific rules. By opening an account, depositing funds or placing a bet, you acknowledge that you have read and understood the rules that apply to your activity.

Bonza Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform managed by Gophoenix Solutions Limited registered in Costa Rica.

General betting conditions

Bonza Casino provides online gambling services subject to the laws and regulatory requirements that apply to your location. You are responsible for checking that online gambling is permitted where you live and for complying with all relevant legal requirements. The service is intended only for people who meet the applicable minimum age requirement. We may request information to verify your age, identity, location or eligibility before allowing an account to be used or a transaction to be completed.

You must provide accurate, current and complete information when registering and must update your details if they change. An account should be used only by the person whose name appears on the account. You must keep your login details private and must not allow another person to access or use your account. You should contact Bonza Casino through the available support channels if you believe your account has been accessed without permission.

Each player should generally maintain only one personal account unless otherwise permitted under the applicable account terms. Creating accounts for another person, using false details, sharing an account, or attempting to avoid account controls is not permitted. Where account activity appears irregular, incomplete or inconsistent with these rules, access may be restricted while the matter is reviewed.

Placing a bet

A wager is submitted when you select the relevant stake and confirm the bet using the applicable betting function. Before confirming, check the game, selection, stake and any displayed odds or terms carefully. A bet is normally treated as accepted only when it has been recorded by the Bonza Casino system and shown in your account or betting history. A confirmation message or reference may be provided, but you should not rely on a bet unless it appears in your account records.

You are responsible for reviewing every bet before submission. If a device, connection or display issue prevents you from checking the details, do not proceed until the issue is resolved. Once accepted, a bet generally cannot be changed or cancelled unless a specific game rule or applicable term allows it. Bets placed after an event or game has started may be rejected, voided or treated according to the rules for that product.

Only funds available in your account may be used for a wager.
A bet must meet any minimum or maximum stake shown for the relevant game or market.
You must not use a payment method or account belonging to another person.
You must not use software, devices or methods intended to manipulate the service or gain an unfair advantage.
You should keep records of important bets, deposits and withdrawals for your own reference.

Games, results and settlement

Each casino game, betting market or promotional offer may have additional rules. Those rules can explain how a game operates, how winning combinations are determined, when a wager is settled and whether any special conditions apply. You should read the rules displayed for the relevant product before placing a bet. If there is a conflict between a game-specific rule and a general rule, the applicable terms for that game may determine how the wager is handled.

Game results are determined by the relevant approved or tested gaming system, random number process, event result or other settlement method used for the product. The result recorded in the Bonza Casino system is used for settlement, subject to correction where there is an obvious technical, administrative or display error. Screenshots, browser history or interrupted sessions may not be treated as an alternative result record.

A wager may be cancelled, voided or adjusted where there is a technical fault, incorrect information, a pricing or display error, duplicate processing, an event interruption, a result correction or another circumstance covered by the applicable rules. If a game or market becomes unavailable, any affected wager will be handled under the rules applying to that game or market. We aim to process results consistently and fairly, but settlement may be delayed while information is checked.

Account balances and winnings

Your account balance may include deposited funds, promotional funds, pending amounts and winnings. These categories may be subject to different conditions, including wagering requirements, expiry rules, withdrawal restrictions or eligibility conditions where such conditions are displayed. You should review the terms attached to any promotion before accepting or using it.

Winnings are credited after the relevant wager has been settled. If a balance is credited incorrectly, Bonza Casino may correct the error and recover amounts that were paid or credited by mistake, subject to applicable law. You must not deliberately use an error to obtain an advantage. If you notice an unexpected balance change or settlement, contact support through the available channels before continuing to use the affected funds.

A pending wager may not be available for withdrawal until it has been settled.
A failed or reversed transaction may be removed from the account balance.
Identity or payment verification may be required before winnings are released.
Any applicable fees, limits or processing conditions will be shown in the relevant account or payment information.
The timing of a payment can depend on verification, the selected method and the payment provider.

Payments, security and prohibited conduct

Deposits and withdrawals must be made using payment methods that are available to you and authorised for your use. Payment details must be accurate and must belong to you unless an alternative arrangement is expressly permitted. You may be asked to provide documents or information to verify the payment method, source of funds or account ownership. Processing cannot be completed until required checks have been satisfied.

Bonza Casino may delay, decline, reverse or restrict a transaction where it is incomplete, unauthorised, inconsistent with your account information or subject to a security, compliance or responsible gambling review. Do not attempt to bypass transaction controls by dividing payments, using multiple accounts or submitting misleading information.

Fair use of the service

You must use the website, account and games in a lawful and fair manner. Prohibited conduct includes attempting to interfere with the website, testing or exploiting vulnerabilities, using automated tools without permission, manipulating game outcomes, colluding with other players, laundering funds, using stolen payment details or engaging in fraudulent activity. You must also avoid conduct that could damage the service or prevent other players from using it normally.

If suspected misuse, fraud, technical manipulation or a breach of the applicable terms is identified, Bonza Casino may suspend or close an account, cancel affected bets, withhold access to funds pending review, or take other action allowed by law. Information may be retained or shared where necessary for security, fraud prevention, legal compliance or the protection of players and the service.

Online services can be affected by maintenance, telecommunications failures, software faults, device problems or events outside reasonable control. If you experience an issue, keep any available transaction or bet reference and report it promptly. Do not repeatedly submit a wager or payment if the result is unclear, as this may create duplicate activity.

Responsible gambling and disputes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not wager more than you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never borrow money to gamble. If gambling stops feeling enjoyable or begins affecting your finances, relationships, work or wellbeing, stop playing and seek support.

Bonza Casino may provide responsible gambling tools such as deposit limits, session controls, time reminders, cooling-off options or self-exclusion. Availability and operation may depend on the account features and applicable requirements. A request for a limit or self-exclusion should be made before continuing to gamble. You must not create a new account or use another person’s account to avoid a restriction.

Questions and complaints

If you have a question about a bet, settlement, transaction or account action, review your account history and the rules for the relevant game first. If the matter remains unresolved, contact Bonza Casino through the support option provided on the website and include clear information about the issue, such as the relevant date, game, transaction or bet reference. Do not include unnecessary payment passwords or sensitive security information.

Complaints are reviewed using the information available and may require additional verification. You will be informed of the outcome through the available support channel where appropriate. If you disagree with a decision, follow the escalation process described in the applicable Terms and Conditions. These Betting Rules may be updated from time to time, so check the current version before placing a bet.