Privacy Policy | Bonza Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Bonza Casino may collect information that you provide directly, information created through your activity, and information received from service providers or verification sources. We seek to collect information that is relevant to operating the website, managing accounts and meeting our responsibilities.

Account and personal details

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and responsible gambling settings. We may also record information that you provide when you contact customer support, submit a request, report a problem, or communicate with us through available website channels.

Verification information

To confirm identity, age, account ownership and eligibility to use the service, we may request verification information. This can include identity documents, proof of address, images or other information needed to complete checks. Verification records may also be compared with information from suitable third-party providers where this is necessary for identity, fraud, security or compliance checks.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, game activity, account balances, payment methods and transaction history. Payment information may be processed by specialist payment providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than complete payment credentials. We do not suggest that players send payment information through ordinary support messages unless the website specifically asks them to do so securely.

Technical and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language preferences, general location information, pages visited, dates and times of activity, and information about how the website performs. We may also record login events, security events and interactions with website features.

Cookies and similar technologies

Bonza Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage and help protect against suspicious activity. Some cookies may be placed by service providers that help deliver website, analytics, payment or security functions. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

How we use information

Personal information may be used for the purposes described below. The specific information used will depend on the service, your interactions with us and the circumstances in which it was collected.

To create, administer and maintain your player account.
To provide casino services, process account activity and maintain accurate account records.
To verify your identity, age and account information, and to complete necessary checks before or during account use.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating, security incidents and other unlawful or prohibited activity.
To process deposits, withdrawals and other transactions through available payment services.
To respond to questions, requests, complaints and support enquiries.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To communicate with you about your account, service notices, security matters, transactions and changes to relevant information.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
To meet legal, regulatory, tax, accounting, auditing and responsible gambling obligations that apply to the service.
To protect the rights, property, safety and security of players, Bonza Casino, service providers and other people.
To establish, exercise or defend legal claims and to obtain professional advice when reasonably necessary.

We may use information in an aggregated or de-identified form for reporting, analysis, security monitoring and service improvement. Information used in this way is intended not to identify you directly. We do not use personal information for unrelated purposes unless permitted or required by applicable privacy requirements, or where you have otherwise agreed.

Marketing choices

Where marketing communications are sent, you can choose to stop receiving them by using an unsubscribe option included in the communication or by contacting us. Stopping marketing messages will not necessarily stop important service, security or account communications. We may still contact you where a message is needed to operate your account or meet an obligation.

Sharing, security and retention

We may share relevant information with carefully selected providers and professional advisers where this is needed to operate the website or fulfil a stated purpose. These parties may include payment processors, identity and verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, analytics services, auditors, legal advisers and other service partners. Providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to comply with a valid legal request, protect the website or another person, investigate suspected unlawful activity, enforce applicable terms, or support a business or legal process. If information is transferred to a service provider or location outside Australia, reasonable steps should be taken to support appropriate handling and protection, subject to the circumstances and applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications and provider safeguards. No website, device, transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private, use trusted devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational considerations.

Closing an account does not automatically remove every record connected with it. We may need to retain certain information to meet legal obligations, resolve disputes, prevent repeat fraud, maintain audit records, enforce applicable terms or respond to official requests.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern if you believe it has not been managed appropriately.

How to make a request

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@bonzacasino.online. Please explain your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.

We will consider and respond to privacy requests within a reasonable time. Some requests may be limited or refused where this is allowed or required, including where providing information could affect another person's privacy, compromise security or fraud controls, interfere with legal obligations, or require records that must be retained. If deletion is not possible, we can explain the relevant reason where appropriate.

Accuracy and account responsibility

Please keep your account information accurate and tell us if relevant details change. Accurate information helps with account access, identity checks, payments, support and responsible gambling measures. You are responsible for keeping your login credentials confidential and for notifying us promptly if you believe your account has been accessed or used without permission.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically. Where an update is significant, we may provide a notice through an appropriate website or account channel.