Bonza Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Bonza Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you agree to follow these terms, together with any additional rules displayed for particular products, promotions or services.

Bonza Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform managed by Gophoenix Solutions Limited registered in Costa Rica.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Bonza Casino. They apply to the website, mobile services, games, account functions, payment features, promotions and other services made available through Bonza Casino from time to time. If you do not agree with these terms, you should not use the website or open an account.

You should read these terms together with the Privacy Policy, Responsible Gambling information, bonus rules, game rules and any other conditions shown on the website. Where a promotion or game has additional terms, those terms will apply to the relevant promotion or game and should be read before you participate.

Bonza Casino may update these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements or operational processes. The latest version will be published on the website. Your continued use of the services after an update may indicate acceptance of the revised terms, so you should review this page regularly.

Eligibility and location

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing Bonza Casino. If online gambling is not permitted where you are located, you must not use the website.

You must meet the applicable minimum age requirement and provide accurate information during registration and verification. Bonza Casino may restrict or refuse access where it cannot confirm that a person is eligible to use the services. Access may also be limited in locations where services are unavailable or restricted.

2. Accounts, verification and security

You may generally hold only one personal account unless Bonza Casino expressly agrees otherwise. Accounts must be opened in your own name and used only by you. You must not create an account for another person, allow another person to use your account, or transfer, sell or assign your account to anyone else.

Provide information that is complete, current and accurate.
Update your details if information changes or becomes incorrect.
Keep your username, password and other security information confidential.
Notify Bonza Casino promptly if you suspect unauthorised access or unusual activity.
Use the account only for lawful purposes and in accordance with these terms.

Bonza Casino may ask you to complete identity, age, location, payment or source-of-funds checks. These checks help support account security, prevent fraud, meet responsible gambling obligations and comply with applicable requirements. You must provide requested information and documents within a reasonable time. If information cannot be verified, account access or transactions may be delayed, restricted or declined.

You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your access details and promptly reported a security concern. You must not use another person’s payment method or account without proper authorisation. Bonza Casino may suspend an account while it investigates suspected misuse, fraud, unlawful activity or a breach of these terms.

Account closure and suspension

You may ask to close your account in accordance with the available account support process. Bonza Casino may suspend, restrict or close an account where it considers this necessary for security, legal, regulatory, responsible gambling or operational reasons. This may include suspected identity misrepresentation, multiple accounts, payment irregularities, manipulation, collusion or other prohibited conduct.

If an account is closed, any treatment of remaining funds will depend on the circumstances, applicable law, verification status and transaction history. Bonza Casino may withhold or review transactions where there is a reasonable concern about fraud, unlawful conduct, a reversed payment or a breach of these terms.

3. Deposits, play and withdrawals

You may deposit funds using payment methods made available through the website. Deposits must come from a payment method that you are authorised to use. You should check the displayed transaction information before confirming a deposit and keep your own records of account activity.

You must not deposit money that you cannot afford to lose. Gambling should be treated as entertainment, not as a way to earn income, repay debts or solve financial problems. Bonza Casino may provide account tools such as deposit limits, time reminders, breaks or self-exclusion options. You should use these tools whenever they would help you maintain control.

Once funds are placed into a game or wager, the relevant game rules apply. Game outcomes are determined by the applicable game system and rules. You should understand the rules, features, risks and any displayed return information before playing. Technical interruptions, communication failures or other errors may affect a session. Where an obvious error occurs, Bonza Casino may review and correct the affected transaction in accordance with applicable rules and law.

Withdrawal requests may be subject to account verification, payment checks, fraud prevention procedures and any conditions shown at the time of the request. Funds may normally be returned only to an eligible payment method associated with the verified account, subject to applicable requirements. You are responsible for ensuring that your payment information is accurate and current.

Bonza Casino does not guarantee uninterrupted access to the website or that every payment method, game or feature will always be available. Services may be changed, suspended or withdrawn for maintenance, technical, security, legal or operational reasons. You should not attempt to bypass technical controls, interfere with the website, use automated tools without permission, or exploit an error or vulnerability.

Promotions and bonuses

Promotions, bonuses and promotional rewards may be offered from time to time. Each offer may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, withdrawal rules and other terms. You should read the specific offer terms before claiming or using a promotion.

Bonza Casino may cancel, amend or withdraw a promotion where this is necessary to correct an error, prevent abuse, protect the integrity of the offer or comply with applicable requirements. A person may be restricted from receiving a promotion if they are not eligible under the relevant terms. Promotional activity must not be used to manipulate the service or obtain an unfair advantage.

4. Responsible gambling, privacy and legal use

Bonza Casino supports informed and responsible gambling. Before playing, set a budget and time limit that you can comfortably afford. Avoid chasing losses, borrowing money to gamble, gambling when distressed, or treating gambling as a solution to personal or financial difficulties. If gambling stops being enjoyable or begins affecting your life, take a break and seek independent support.

Only gamble with money set aside for entertainment.
Take regular breaks and pay attention to how long you have been playing.
Do not gamble under the influence of alcohol or other substances.
Use available limits, cooling-off periods or self-exclusion options.
Ask for help if you are concerned about your gambling or someone else’s gambling.

Personal information is handled in accordance with the Bonza Casino Privacy Policy. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should review the Privacy Policy for information about data handling, security, retention and your available rights.

Prohibited conduct

You must not use Bonza Casino for unlawful activity or in a way that could harm the website, other users or the integrity of the services. Prohibited conduct may include fraud, money laundering, payment abuse, identity misuse, collusion, cheating, unauthorised access, market manipulation, harassment, distributing malicious software or attempting to gain an unfair advantage.

You must not copy, modify, reproduce, frame, distribute or commercially exploit website content without permission. Trade marks, logos, text, graphics, software and other materials connected with Bonza Casino remain protected by applicable intellectual property laws. You may use the website only for personal, lawful and non-commercial purposes.

Liability and complaints

To the extent permitted by law, Bonza Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, misuse of an account, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes or limits rights or protections that cannot lawfully be excluded or limited under Australian law.

If you have a question, transaction concern or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. You may be asked to complete verification or provide relevant records. Bonza Casino will assess complaints in accordance with its applicable procedures and legal obligations.

These terms are governed by the laws that apply to the relevant Bonza Casino service and its users. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The current version of these Terms & Conditions is the version published on the website.