Contact Bonza Casino

Need help with Bonza Casino? Email support@bonzacasino.online and provide a few details about your question so our support team can review it and respond as efficiently as possible.

Bonza Casino operates under licence number 0000024 issued by the Tobique Gaming Commission, with the platform managed by Gophoenix Solutions Limited registered in Costa Rica.

How to get in touch

For assistance, send your enquiry to support@bonzacasino.online. Our team can help with general questions about using the website and your player account. Please contact support from the email address associated with your account where possible, as this may help with account-related enquiries.

To help us understand your request and provide a more useful reply, include your account email or username, a short description of the issue, and screenshots if relevant. Do not include your password or other sensitive security information in your message.

Account access, account details and verification questions
Deposits, withdrawals and payment-related enquiries
Questions about applicable bonus terms
Technical problems, errors or website issues
Responsible gambling requests and account support

Support response times

Support enquiries are reviewed in the order they are received. You will usually receive a reply within 24 hours, although response times can vary depending on the nature of the request and whether further information is needed. If you are following up, reply to your original email so the conversation can be reviewed together.

For responsible gambling concerns, please say so clearly in your message. The support team can explain the options and processes available for managing your gambling activity.